Avaliações do Sawyer

Sawyer is essential!

Comentários: I recommend Sawyer to anyone who is seeking a more streamlined registration software for any type of class!

Vantagens:

Sawyer has been SO incredibly user friendly and has allowed me to confidently market my classes and confirm registrations so much easier than using my old method of Google forms.

Desvantagens:

I would love to see more email integrations!

User friendly and great support, but needs some improvement in select features

Comentários: Overall I enjoy Sawyer and might recommend it over other similar platforms, depending on the needs of the organization. There are some key features that could be improved upon still. Support team is friendly, helpful, and very responsive! The additional webinars and resources provided are helpful too.

Vantagens:

- Very user friendly on the customer facing side. - The interface on both the customer and admin side is clear and pretty easy to navigate. - I love the ability to copy classes and semesters to more easily duplicate past schedules. - Class widget is convenient, especially with recent updates.

Desvantagens:

- Appointments can only be made with minors, not adults, and they do not support small group appointments. - Reporting features could be clearer/more accurate, we've had issues with bugs causing inaccurate financial reports. - I wish there was a way to download registration reports for select classes all at once; the semester-wide registration report includes students who already withdrew, and going class by class is tedious and time consuming. - Class attendance can only be viewed for one student at a time instead of seeing full class attendance across multiple instances. Also no option for attendance records for adults? - I dislike that store credit/gift card balance is locked behind a higher subscription tier. This seems like a basic feature that should not be paywalled. - No way to mass edit activity information currently.

Overpriced and Overratted (and self serving)

Comentários: Extremely over rated. Definitely not worth the money. Do not drink the koolaid.

Vantagens:

The interface has strengths, easy to use but plenty of idiotic limitations

Desvantagens:

After a month, they “informed” me yhey would be adding a $2 fee for every transaction for their R&D efforts. Which is absurd, prices already are so high and they charge a fortune for their service. Also, they marketed other similar businesses via email to MY customers for birthday and special events. Places customers had been to once, they got emails once they were back on Sawyers radar. Onboarding customers is terrible. Work for your customers. Plenty of glitches too. Sawyer is out for 1 business, and that is themselves. Not you.

Sawyer keeps me on track!

Comentários: Very impressed, they keep me organized (which is nearly impossible)!
It’s been a wonderful, but expensive, experience. Definitely worth every penny, at least for the first year, in my opinion.

Vantagens:

Everyone at Sawyer was super helpful when I was first getting set up. Very easy to talk to, clear & concise communication. I couldn’t have opened up my studio classes without all of their help. The reports helped me tremendously when I was doing my taxes.

Desvantagens:

It is expensive for a business as small as mine. Some months it’s difficult for me to be able to cover the cost of the website plus my rent. I wish I could afford to pay for the Parties option. I think a lot more people would have been booking parties this whole time if they could have done it online. Just recently, after I create an activity, unless it’s brand new, I am unable to add more images to the activity when I try to edit it. It just uploads a solid black image

Good Software

Comentários: Overall, it’s good, but a system with integrations to other trending applications would be better, though it may come with slightly higher transaction fees.

Vantagens:

It is flexible in the option of weekly registrations and can be integrated with the teachers' roster.

Desvantagens:

It does not have CRM integrations or more complete profiles for tracking students or families. Additionally, orders processed by families must allow for late start in prorating and start date selection.

Love Sawyer!

Comentários: We love Sawyer. There's always room for improvement as things come up with registration but that's a good thing for all businesses.

Vantagens:

Customer service is great. Most aspects of the portal are easy to use. I also love the fact that they know their clients.

Desvantagens:

It would be nice to have a way for parents to pay through their bank account so they and we are not charged a service fee. For a small business like ours and for our families, every little bit makes a difference.

Sawyer has helped me better manage my business

Comentários: It provides me flexibility for accepting payments online from my customers and their families to register when it is convenient for them.

Vantagens:

Customer Support and help. They are always available to help and address our concerns and special requests in a manner I have not experienced elsewhere.

Desvantagens:

Although their software is extremely versatile and they continue to improve it, it does not offer me (a one-man operation) the precise, simple, user friendly, efficient flexibility. However, they have offered me several alternatives to customize they services to my individual needs.

Great Registration System

Comentários: Sawyer has been great to work with. We have been through a few scheduling sites and this has been the best so far!

Vantagens:

I love the flexibility in the scheduling.

Desvantagens:

I would like a more efficient way to see when we have waiting lists, would love if that were listed on student schedules and on class rosters. I also would love if when you click "upcoming", the first day of classes would pop up if we were not yet at that time block (example, when checking in May for September classes).

Great service

Comentários: Good! I was one of the early customers and the platform has gotten better over time. Customer service is excellent and we are happy.

Vantagens:

I like the way it looks and functions. It's super helpful for our small company to be able to centralize all of our customer info, rosters and class listings.

Desvantagens:

It's pretty pricey. I know that I would spend a lot in admin to pay someone to do all of the work that the platform does, though. I do hope that it doesn't get more expensive. We will consider building our own registration system into our website if the price continues to climb.

Reid Street Studio

Comentários: Overall very positive and I'm glad I found you to work with! A few annoyances but the pros definitely outweigh the cons.

Vantagens:

Great people to work with to get set up. Clean, easy to use interface on the client end. Fast responses when minor issues popped up. Reasonable price for the ease of mind of having a well-organized booking system.

Desvantagens:

Widget is very glitchy on phones and freezes while scrolling. It would be nice to be able to change Sawyer terms like "semester" to "quarter" or other terms that fit what I'm doing more appropriately. It would be nice to be able to separate and group classes for different customer groups more easily.

Sawyer is important to WAS.

Comentários: I have great confidence in Sawyer as I work to grow my business.

Vantagens:

Sawyer makes what we do to keep the business moving forward much easier. They have amazing support and desire to grow their product offering.

Desvantagens:

The ability to connect to my google calendar is very important but not yet possible.

Professional and Productive

Comentários: Excellent! I believe Sawyer sets myself apart from other children's programing in my area, gives a very professional appearance to my customer base and allows me to save a great deal of administrative time.

Vantagens:

The Sawyer system is easy and intuitive for my families as well as for myself as a center director. Easy registration as made a big impact on my ability to bring new families into my program, as well as keep my current customers re-enrolling every new semester. I have been using this exclusively for years, and I've absolutely loved the improvements Sawyer has made. They are open and responsive to their providers, and the customer service is top notch.

Desvantagens:

I would absolutely love to see the Sawyer Marketplace grow within my local area, in the suburbs of Houston, TX. I believe it would be an excellent resource for parents in our massive metropolitan area, and would be a more effective tool in promoting new business for my program. The membership function is excellent, however I personally haven't figured out to make it work for my program. I would also love to have more creative and expansive email options- such as tags and targeting marketing email features. Also, a way to easily generate a birthday report for children.

Best value and stupid simple!

Comentários: Amazing!!! Best customer service and feature updates for the price!

Vantagens:

The software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up!

Desvantagens:

No Point of sale feature available. We still pay for another 3rd party software for this part

Time Saving Software!!!

Vantagens:

Sawyer has been a blessing! It’s allowed the company to have all the registrations, tickets, forms and payment online. It’s great being able to see the finances all in one spot and create coupons, refund or cancel/transfer bookings. The classes and camps are easy to set up and modify. Clients do not have issues registering for events. There is an option to create financial reports and you can download email addresses for communications.

Desvantagens:

Only one very small con. I wish we had the option change some of the wording. For example: instead of classes/sessions it’s events

Friendly platform

Comentários: It is an amazing tool for our company. It provides efficient enrollment and online payments.

Vantagens:

For our company, Sawyer is critical for student enrollment, being private lessons, group classes or productions.

Desvantagens:

One thing that is not included is the ability to uncheck a student once it has been checked in.

Review from Sit Beside

Vantagens:

Online payment system. Classes can be duplicated. In system communication with clients.

Desvantagens:

Plug in within square space sometimes does strange things.

This makes things easier for me

Comentários: It helps to know what's going on doe all of my classes.

Vantagens:

Easy to access attendance for all of my classes

Desvantagens:

I have nothing bad to say about this product

Thankful I switched to Sawyer.

Vantagens:

Very easy to enroll parents and process payments.

Desvantagens:

Color on the widgets should be optional.

Sawyer REVIEW

Comentários: Overall i like sawer it is pretty easy to use but my role in the company only uses the banking transactions so i cannot speak on the system as a whole but for banking purposes id give it an 8/10. The not totaling they payouts is annoying. But thats my only main complaint. The need to wait on emails also isn't preferred but I suppose that helps with security.

Vantagens:

The ability to move through dates on banking reports is useful.

Desvantagens:

I dislike that the fees, totals and Gross numbers are not totaled at the bottom per transaction/payout. I have to manually do this with a calculator to adjust accounting for fees which seems pretty silly.

Sawyer as a class registration system

Vantagens:

Customer support is superb. Liked that it linked with constant contact.Like the easy of use of the customer.Liked the fact that it automates everything.

Desvantagens:

Intergration at first was hard but once it's in it's very easy.Would like a mass class text feature.Would like sibling discounts to be applied even if registering for different classes.

Wish Sawyer had the same features for adults...

Comentários: Well I'm terribly frustrated I'm also very grateful because I needed something quick and I was not able to pay a web designer to develop this deep of the system. I have a bit of a love-hate relationship to it, I want more features for adults and I want more flexibility in general.

Vantagens:

Because I was not a web designer and didn't have backend experience, I needed a platform that I could basically input information into, I wish however it was more customizable. I also was drawn to Sawyer because I wanted to create memberships as well as classes and this gave me the opportunity to do both.

Desvantagens:

There are more things I dislike them like unfortunately. Some of them small like wishing I could customize the color other than red, some of them huge in that the forms are rigid meaning I can't have a different form intake for a member from my students. I need more flexibility and options for my businesses I was hoping everything could live under one umbrella. I find it almost impossible to navigate and find things with ease, it is not user friendly and various features are buried inside other futures and I'm constantly going back and forth trying to find things. I get super frustrated with having to pull up FAQs and directives online. The window doesn't stay open when you move from one area of the website to another so I constantly have to keep it searching for the same information. Some days it's brutal and I feel like I spend way too much time on this program.

Excellent software for setting up classes and registration

Comentários: Excellent. I am very appreciative of the software.

Vantagens:

I started a new business this school year, and I am very pleased with the ease of use and tools available to me through the Sawyer system. It has been remarkable!

Desvantagens:

The hardest part is not having quick access to a live person when I am having an issue that is not on your training rubric. When money is involved, the anxiety gets high. So, having customer service people we may actually talk to would be my biggest hope. Or not waiting 24 hours for a response for help.

Sawyer for nonprofit event and class management

Comentários: Sawyer was fantastic when we had to quickly switch all our classes online.

Vantagens:

I like being able to create a calendar of all our upcoming events. Sawyer makes it easy to handle registration, create rosters, assign instructors and processes payments quickly

Desvantagens:

I would like it if Sawyer did more to promote events and activities in market areas. Unlike Eventbrite, Sawyer is not a name recognized by parents searching for classes for their children. In fact, it is difficult to even find Sawyer in a Google search since a clean water company with the same name comes up first.

Review

Comentários: The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future.

Vantagens:

I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers. The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues.

Desvantagens:

The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more. I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid.

Works great for camp registration that fills up fast!!

Comentários: Plan to keep using it for years to come.

Vantagens:

I love how easy it is to use for both the admin side and the parent side. I also love that the item will be held in your cart for a certain amount of time while you finish registration questions and payment- this was a huge game changer for our camp which sells out in minutes.

Desvantagens:

The only feature I do not like is that if I have a parent register multiple kids for multiple camps, and down the road needs to cancel just ONE of the camps for one of the kids. In both the parent portal, my staff admin side as well as the receipt for tax purposes it will still show that camp that was canceled. I’ve talked with Saywer staff about this and I am hoping that this can be changed in the future.