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SmartGov
Conheça SmartGov
O SmartGov, da Dude Solutions, permite gerenciar todos os seus processos essenciais vinculados a permissão, licenciamento, inspeções e cumprimento da lei em um único sistema via internet. A solução móvel e baseada na nuvem pode ajudar a automatizar processos em torno de aplicativos de licenças, avisos públicos, mapas e pagamentos online, entre outros. O SmartGov é uma ferramenta essencial para melhorar a eficiência de seu back-office e, ao mesmo tempo, aumentar a interação dos cidadãos para gerar receita comercial.
Quem usa SmartGov?
Governos municipais e estaduais.
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Avaliações do SmartGov
Custom home builder user experience
Vantagens:
SmartGov is relatively easy to use and navigate. The information is displayed in an easy to read and find manner, and it has the functionality needed for the lifecycle of a permit, once it's been submitted and in review
Desvantagens:
The functionality of uploading a permit to SmartGov needs to be improved. Our jurisdiction bridged this with using Camino which is a decent product to walk a person through submitting all the documents that are needed for the submittal, but it's proven to be a cumbersome bridge to SmartGov.
Online Permitting Portals
Comentários: I have used Smart Gov from both sides and have really enjoyed it.
Vantagens:
Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.
Desvantagens:
Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.
City Mandate
Comentários: It is fairly easy to use.
Vantagens:
I like that I can see inspection results quickly.
Desvantagens:
I can not access sub contractors inspection results.
Just honest feedback....
Comentários: I love it, have for a while now. It has substantially simplified our submittal process.
Vantagens:
Once familiar with navigation, the amount of information available on the portal is wonderful, practically eliminates the need for a phone call, saving time and money for our organization.
Desvantagens:
I would really love some little helpful hints for navigation on the portal. For first time users, I find that they struggle to properly navigate the site, as a lot of assumptions are implied as to where they need to go to submit certain items.
Use of SmartGov for non-profit organization
Comentários: We are experiencing much more transparency with our permits than we would without SmartGov. Documents can readily, be downloaded, printed and shared amongst our group with ease - again, something that would be delayed with no SmartGov.
Vantagens:
Our usage of SmartGov has been limited to permitting, and we've been using the service for several years now. We are an entity made up of almost 20 individuals, any of whom can use SmartGov to apply for, pay for and monitor permits. It is extremely valuable in that anyone can set up an account in order to review all activity, therefore perform additional oversight of permit activity within our group - a critical oversight above and beyond government oversight.
Desvantagens:
Since we are a non-profit, some features do not apply to us, but of the ones we utilize, many have been improved over the years we've been using this. Updates to the product seemed slow several years ago, but they seem frequent now, and currently we have no complaints.
Draftsman Submitting Multiple Projects
Vantagens:
As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.
Desvantagens:
I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.
Effective System
Vantagens:
Easy of function, great organization and tracking.
Desvantagens:
Contractors need to see pictures in the details.
Construction Management
Vantagens:
Good for tracking and calling inspections.
Desvantagens:
Hard to find permit documents and submittals through the portal.
My Experience with Capterra
Comentários: Overall, I see that more and more cities and counties are making the switch to SmartGov, which is great with the program keeping the applicant up to date with any notifications going straight to the E-mail of the applicant so they can respond as quick as possible.
Vantagens:
User Friendly, Very clean work platform with easy directions on how to navigate the program if any questions.
Desvantagens:
No negative comments in regard to the platform.
Awesome web
Vantagens:
Everything is done and uploaded in the same spot
Desvantagens:
The inspections we can set up a date but not a time.
SmartGov, SmartRoute
Comentários: After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former City employee this is the system they used for contractors to input their permits
Vantagens:
Its user friendly, If you forget to input something in you cannot proceed which is great.
Desvantagens:
Perhaps due to the usage system was constantly loading
Contractor use
Comentários: Excellent, help is just a phone call away
Vantagens:
Easy to schedule inspection, get inspection reports on your computer or cell phone
Desvantagens:
On multi contactor projects it's to easy for the general contactor to schedule an inspection without you knowing
Smartgov best SAAS on the market today
Comentários: Excellent
Vantagens:
Ease of use, customer service, price, implementation.
Desvantagens:
I do not have any negative response to this question
One of the better Online Permitting
Comentários: I use all the cities and county Websites and this one is probably the quickest, easiest, and straight forward.
Vantagens:
It easy to navigate and has all the information that needs to be on this kind of website.
Desvantagens:
The date of reviews coming back arent always accurate and sometimes sit there for while. I have been told by the city that the site didnt alert them of any info uploaded. So i am having to tell them
Smart Gov Review
Comentários: great site! Love how Easy it is to use and find out how the statuses on your applications.
Vantagens:
I like that it’s easy to use I like that remember my login information and it’s fast.
Desvantagens:
It’s really nothing I don’t like about it if I have any other real questions I call San Juan County and they answer them right away.
Roane County Government
Vantagens:
Smart Gov has been such a helpful tool in helping shape our codes office and really expand our resources. It helps us keep track of when case files need to be checked on, holds all documents that we attach to each file in case something where to go missing we always have smart gov to fall back on. Our building permit department as really took hold of all the features this software has to offer and has ran with it and made it into something so user friend as well. We absolutely love this software has really help our office get out of the " STONE AGE ERA" and really take hold of todays technology.
Desvantagens:
As far as I'm concerned we haven't had any complaints so far! Great Job Smart Gov Team!
HVAC License and Permits
Comentários: Seems very user friendly. Easy to use and easy access.
Vantagens:
Easy to use and access. Everything is basically easy to find.
Desvantagens:
Basically nothing. Seems very user friendly.
SmartGov Thoughts
Comentários: Keeps all records at hand and once learned easy to manipulate
Vantagens:
Will not let you end without all information. Working across the tabs are helpful. Calculations entered make work easier for many users. In our workload, the associations are used daily like this feature the best!
Desvantagens:
The program when used by many staff members should give alert when in a permit, thereby the other users not in the same permit .
Once learned it's a beautiful system.
Comentários: If we ever have to switch from smartgov, I will pose a formal protest.
Vantagens:
The way you can manipulate different workflow steps to get a permit put together from initial application to closure.
Desvantagens:
Takes a while to really learn how the system works from the back end, but when you figure out how dependent steps in a workflow work, its amazing.
Smart Gov Review
Vantagens:
Easy to navigate through entire system.
Desvantagens:
When inspections are scheduled the time frame is an 8 hour window instead of one or two.
User-friendly, clean interface
Vantagens:
It makes for a streamlined permitting process. I can keep track of multiple projects from the dashboard and easily see what needs to be done. Payments and scheduling inspections are easy.
Desvantagens:
My main complaint is more to do with the options an AHJ sets in their submittal requirements. I often have to email someone to get a permit pushed through because of "required" documents that do not pertain to our permit.
review from jb a/c
Vantagens:
smartgov is easy to use and makes the permitting process quick and easy. site rarely has technical issues which is always a plus!
Desvantagens:
I don't really have any cons with the software. occasionally is will take a minute to load but that could be our internet.
user 1
Comentários: Tracking permits through multiple department's inputs, seems to work well. We work with multiple departments and some county departs have a different tracking system and so they have multiple systems and SmartGov is not used often as our department. We lack training on our part.
Vantagens:
layout format is easy to navigate. and the read
Desvantagens:
I have to wait on admin staff to make changes and sometimes it takes too long to coordinate with support
Excellent Product
Vantagens:
Ease of use, inspection scheduling, real-time updating.
Desvantagens:
I have not found anything to dislike. The product is very helpful & useful
Efficient and Easy to use
Comentários: Excellent portal for users and ease of use
Vantagens:
It is very user friendly and the customer support is readily available.
Desvantagens:
Nothing at this time; it was easy to find on the city website