--- description: Tudo sobre Refract: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refract - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Coaching em Vendas](/directory/31333/sales-coaching/software) > [Refract](/software/151148/refract) # Refract Canonical: https://www.capterra.com.br/software/151148/refract Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/151148/refract?page=2) > Plataforma de treinamento de vendas: capacita a gestão de vendas a identificar e melhorar, imediatamente, erros dispendiosos e oportunidades perdidas. > > Conclusão: 24 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Refract? Capacita a gestão de vendas para identificar e melhorar, imediatamente, erros dispendiosos e oportunidades perdidas que as equipes de vendas fazem todos os dias. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 24 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Refract - **Localização**: Newcastle Upon Tyne, Reino Unido - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 50,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Canadá, Estados Unidos, Irlanda, Nova Zelândia, Reino Unido ## Recursos - Ações ativadas por eventos - Biblioteca de conteúdo - CRM - Conversação inteligente - Ferramentas de colaboração - Gestão de avaliações - Gestão de capacitação - Gestão de listas de chamadas - Gestão do desempenho - Goal Setting/Tracking - Gravação - Gravação de chamadas - Indicadores de desempenho - Transcrição de chamadas - Transferência de arquivos ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Coaching em Vendas](https://www.capterra.com.br/directory/31333/sales-coaching/software) ## Categorias relacionadas - [Software de Coaching em Vendas](https://www.capterra.com.br/directory/31333/sales-coaching/software) - [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software) - [Software para Vendas Internas](https://www.capterra.com.br/directory/30680/inside-sales/software) - [Sistemas de Previsão de Vendas](https://www.capterra.com.br/directory/30930/sales-forecasting/software) - [Software de Dinamização de Vendas](https://www.capterra.com.br/directory/30798/sales-enablement/software) ## Alternativas 1. [Gong.io](https://www.capterra.com.br/software/157969/gong-io) — 4.8/5 (560 reviews) 2. [Clari Copilot](https://www.capterra.com.br/software/194117/wingman) — 4.7/5 (313 reviews) 3. [Outreach](https://www.capterra.com.br/software/159318/outreach) — 4.4/5 (308 reviews) 4. [SalesLoft](https://www.capterra.com.br/software/157977/salesloft) — 4.3/5 (231 reviews) 5. [Chorus](https://www.capterra.com.br/software/157972/chorus) — 4.5/5 (67 reviews) ## Avaliações ### "Undeniable value on par with big competitors, for a fraction of the cost" — 5.0/5 > **Dan** | *1 de dezembro de 2020* | Automotivo | Taxa de recomendação: 10.0/10 > > **Vantagens**: Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process \& score people on their ability to work it when it comes to sales \& success team conversations. > > **Desvantagens**: Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing \& effective. > > Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. \[SENSITIVE CONTENT HIDDEN\] \& the entire team are great. ----- ### "A Coaching Platform for both Companies or Trainers'" — 5.0/5 > **Neil** | *20 de dezembro de 2020* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Analytics, Scenario Challenges, On-Boarding, Content Uploads > > **Desvantagens**: UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing > > The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way. ----- ### "Incredible support, needs a bit more time to bake." — 3.0/5 > **Aaron** | *24 de setembro de 2018* | Gestão da educação | Taxa de recomendação: 6.0/10 > > **Vantagens**: The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call) > > **Desvantagens**: As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help\! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training > > Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place. ----- ### "A tool to guarantee transformation on sales calls" — 5.0/5 > **Audrey** | *8 de dezembro de 2020* | Gestão da educação | Taxa de recomendação: 10.0/10 > > **Vantagens**: The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY. > > **Desvantagens**: Nothing. Totally happy with it. Just wish I'd found it earlier\! > > My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to \[SENSITIVE CONTENT HIDDEN\] my customer account manager who is FABULOUS :) ----- ### "Great Product... Great People" — 4.0/5 > **John** | *24 de setembro de 2018* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage. > > **Desvantagens**: Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue. This is not really a "con" though as the team very quickly worked to provide a work around to the issue. > > The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/151148/refract?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/151148/refract) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados