Goose

Made the switch from Gingr, haven't looked back!

Comentários: It took us some time to make the switch from Gingr since that product's operating system has been around for so long. However, once Goose's product was to a point that wouldn't impact our way of doing business, we quickly made the switch. Our team is happier using Goose, and Goose's pace of innovation has been impressive -- it seems like each week they're rolling out new features, nearly all of which align with our team's feedback. Our view is that Goose is the better product today and is 100% 'where the puck is going' -- it will be the better product in the years to come, too.

Vantagens:

- Booking and revenue management. The ability to dynamically price based on occupancy or date is what the industry has been missing + instant confirmation of bookings so pet owners aren't left wondering. - Improved reporting. More helpful reports + recognizes revenue the right way (accrual basis). - Open architecture. They're building the product with the ability to eventually integrate via API with other softwares we use (QBO, our CRM, etc.) - More intuitive/modern user interface.

Desvantagens:

As a new business there are a few features they still haven't added (for example, photos and feeding tables on run cards), but we know all are on their product roadmap and will be added before long.

Nothing better than working with a team that can execute

Comentários: I have nothing but good things to say about the software and the entire team. When we initially met the Goose team years ago they were just a booking engine. This year we talked to them at a show and they were in the process of releasing their full operating system. We made a long list of things that were a requirement in order for us to even consider making a switch. The Goose team went through the list with us line by line. They didn't have every feature we needed available, but they had a timeline for when it would be. We've been through this process before so we were naturally skeptical that what we needed would be implemented. We wrote down the dates and continued to review other options. After the show they set up a regular meeting with us to review the releases and provide feedback. They were hitting every deadline exactly as they said they would be. Eventually we got to a point where they delivered on their promises and we had everything we needed to transition. A lot of companies say they'll make changes or have features available, Goose is actually executing and there's nothing better than working with a team that can execute.

Vantagens:

Online booking Engine: This software was built with the customer experience in mind when it comes to online booking and it really shows. Most of the software in our industry has a clunky online booking experience. This is not the case in Goose where you can very nicely present everything your facility has to offer to customers. It is also very easy to use on the admin side, so you can make changes on your own and test out new offerings. Additionally there are a ton of tools you can use for occupancy/price optimization. Ease of Use: The system is very easy to use and is being improved weekly. We have implemented this software in 6 locations and the feedback from staff at every location has been that it is very easy to learn and use. Implementing has required a single day with a few hours of training at each location and minimal follow up after. Speed: Our previous system would consistently crash and severely bog down during busy periods (weekends/Holidays). Goose has been VERY stable. It has not "timed out" or crashed a single time since we started using it. Future Roadmap: Goose has been very up front about their future plans for development which are very exciting. We analyzed every option before deciding to go with goose and in addition to the other things I listed, their plans for the future were why we made the decision. They are not just throwing around ideas. They have a development schedule and they meet their deadlines. They also meet with us regularly for feedback and are delivering changes and improvements on a regular basis in between the scheduled upgrades.

Desvantagens:

Goose meets all of our needs, we offer Boarding, Daycare and Training.

Goose is a modern and streamlined KMS

Vantagens:

First and foremost, Goose's customer service is exceptional. Their team is prompt and thorough. Their support team is easy to access from the dashboard and everyone on our team feels comfortable reaching out. Goose's dashboard is simple and clear. Reports are easy to find and understand by anyone on our team. Last, Goose allows us to set rate optimizations and minimum booking values that are very customizable and easy to adjust.

Desvantagens:

The pre-registration process can get missed by our customers, and our staff often needs to encourage owners to fill it out before a reservation. We know this is something that the Goose team is working on and are confident the final result will go above and beyond what currently exists in the industry.

Goose increased my revenue in a few short months!

Comentários: Overall, I would recommend Goose to any colleague. It has dramatically improved my revenue, helping my business grow rapidly. I am constantly impressed with the software updates and how well the company communicates with its subscribers. I have never waited more than 15 minutes for a service request to be answered and handled on the spot.
I look forward to seeing what updates and new features pop up monthly.

Vantagens:

Goose and the entire team have exceeded my expectations. From the initial set-up process to the everyday use of the site, every task is streamlined. Revenue management has been the biggest pro to using Goose every day. My booking rates are automatically adjusted to increase my profitability during holidays, historically busy times of the year, and allow you to create blocked-off time too. Without Goose, I would be missing out on simple revenue increases that offset Goose's costs and so much more!

Desvantagens:

There is not much to dislike about Goose. They are a young company, and the customer support is unmatched in the industry. The entire time, the support team is there to take care of any questions or problems you encounter. You can actively see the software updates take place firsthand. The support team is also great at releasing articles about all their improvements and updates, giving business owners a step ahead!

High-end hotel software for the pet care industry!

Comentários: I've been using Goose for 6 months now, and I find myself liking it more and more. Initially, I signed up for Goose mainly for its online booking feature. However, I didn't explore the dashboard until a few weeks ago, and now I realize how many great features I've been missing out on. I'm grateful to their team for helping me better utilize the Goose dashboard. Their support has been invaluable.

Vantagens:

Goose allows my clients to seamlessly book dog boarding services 24/7 without the need to download an app or spend a long time registering. The platform is mobile-friendly, making it easy for clients to access and use on their smartphones or tablets. Best of all, Goose is sophisticated. Its clean interface reminds me of high-end hotel software tailored for the pet care industry. Among all the options I considered, Goose stood out as the most modern-looking platform. Additionally, I appreciate the flexibility Goose offers. I can easily create add-on services and adjust pricing based on peak season dates, allowing me to tailor my services to meet the changing needs of my clients. This flexibility ensures that both my business and my clients are well taken care of.

Desvantagens:

I rely heavily on Google Calendar, so the ability to automatically sync new bookings to my Google Calendar would be fantastic. I keep a calendar widget on my phone's home screen so when a client asks if I have a date available, I can quickly check my phone. Currently, I manually add Goose bookings to Google Calendar, and I'm actively seeking a better solution to automate and sync this process. I would also appreciate a small calendar added to the booking page that displays availability and pricing (blocked-off days, fully booked days, and days with higher pricing, such as holiday rates). This feature would make it easier for my clients to plan their pet care and travel ahead of booking. Furthermore, it would be great if Goose could integrate with QuickBooks Online to simplify accounting tasks. Overall, I'm impressed with Goose's continuous improvement and look forward to seeing them grow and add more features every month.

Goose Review

Comentários: I appreciate the response rate from customer service. I like the newsletters and updates whenever a new functionality is live.

Vantagens:

I like that I have access to make changes to hours, fees, percentages, etc.

Desvantagens:

I would like one area to be more obvious to clients. When they are booking, I would like the date/calendar to be more obvious as a starting point. I have people that call me because they don't realize they have to select a date to get the system to start the booking process.

Just keeps getting better

Vantagens:

I like that they are constantly adding features and listening to client needs. The booking optimization is crucial with a smaller kennel. Online booking also makes it so easy for our clients to see our pricing, package options and to be able to book anytime they need to.

Desvantagens:

There are still some work arounds we have to use but most of the time that is only needed until a bug is worked out. I will be anxious for grooming to be added to the program as well as we have to use two programs currently.

We Love Goose

Comentários: I love this system and have recommended it to a few others, and will continue to do so. I will probably use this system as long as I own a kennel.

Vantagens:

It makes my job, and everyone who works for me, so easy!! Also, they are always available to help fix issues and to add or take away things we need.

Desvantagens:

Nothing I can think of. The employees are great to work with and fast.

Innovative Management System

Comentários: Customer support has been incredibly responsive and consistent. As much as we appreciate the innovative features of Goose compared to other kennel management systems, we think updated features will flow more quickly than from other existing systems. We switched to a custom platform a few years ago. Goose is giving us many of the features we wanted for our next system updates. It's much easier and less expensive for us to utilize the Goose system and depend on them for support and innovative updates.

Vantagens:

I like the convenience it provides our customers and the time it frees up for our staff to allow them to focus more on dogs in-house. The deposits collected at time of reservations has a big impact on our cash flow.

Desvantagens:

Changing Kennel Management Systems is never easy. Nothing specific to Goose.

Goose is an essential program for your pet boarding needs!

Comentários: Goose has an exceptional team that very much listens to your concerns, and optimizes the best outcome for your business. I feel they support my opinions, and use those as advantage points to create the best system for my business needs.

Vantagens:

Goose has a strong customer service team. They respond within minutes, with any questions, and concerns I have.

Desvantagens:

Since Goose is a program new to the boarding industry, they are still learning ways they can improve their system. But, I believe their team does a great job at listening to your needs, and I know I can count on them to always provide the help.

Easy To Use and Learn

Comentários: Everything so far has been great. The team is very attentive in helping with any issues that arise, which has not been many.

Vantagens:

easy to use, runs smoothly and quickly. Very reliable and the GOOSE team is very helpful.

Desvantagens:

Searching for a person is in alphabetical order and they don't just come to the top of the page.

Goose is a game-changing operating system!

Vantagens:

Goose has simultaneously enhanced the client experience and eased operations for our team. The online booking ability is a must have - new and existing clients have jumped right into this new offering. For our team, Goose has been extremely quick to learn. If you can book yourself a hotel online, you can use Goose!

Desvantagens:

There are some features not yet available, but the Goose team is incredibly responsive and fast at delivering updates.