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Avaliações do BigCommerce

Sobre BigCommerce

Plataforma de comércio eletrônico B2B que ajuda as empresas a gerenciar pedidos, produtos, clientes, receita, relatórios, carrinhos de compras e pagamentos.

Saiba mais sobre o BigCommerce

Vantagens:

It has a good amount of templates you can explore. Despite it is thought for people less into web designing, it also allows more tech-savvy users and developers to apply some HTML and CSS styling.

Desvantagens:

Support sometimes doesn't know everything about ongoing issues with the platform so sometimes it is frustrating to iterate an issue that team members don't even know are happening.

Notas do BigCommerce

Pontuação média

Praticidade
4,2
Atendimento ao cliente
4,2
Recursos
4,2
Relação qualidade/preço
4,1

Probabilidade de recomendação

8,1/ 10

O BigCommerce tem uma classificação geral de <span class="">4,4</span> em 5 estrelas com base em <span class="">328</span> avaliações de usuários no Capterra.

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Filtrar avaliações (328)

Michael J.
Michael J.
CEO
Usuário do LinkedIn Verificado
Varejistas, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Strong but could use a few improvements. WordPress integration!

5,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Dayane ferreira loner
Vendedora, Brasil
Publicidade e marketing, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Bom site

3,0 há 2 anos

Vantagens:

Preço ok , designer bom. Estava a procura de sites para minha loja

Desvantagens:

Um pouco complicado de entender , isso dificulta um pouco

Taram
E-commerce, EUA
Supermercados, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

Taram Services

4,0 há 3 anos

Vantagens:

Muito satisfeito, com os servicios. Productos fácil de usar

Desvantagens:

Não, está tudo en orden, não vejo inconveniencia nenhuma..

Stephanie
Stephanie
System Administrator, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I prefer BigCommerce for its simplicity and ease of use

4,0 há 2 anos

Comentários: BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products.

Vantagens:

In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true.

Desvantagens:

Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years.

VIPUL
Treasury Analyst, EUA
Roupa e moda, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

great way to do business

5,0 há 7 meses

Comentários: Overall great experience and happy to use big commerce on daily basis for ecommerce business. Thanks.

Vantagens:

Everything so far as it's easy and fast to many critical process.

Desvantagens:

Reporting needs changes as return reports have full refund but not able to run for partial refunds.

IRYNA
Artist, Grécia
Artes e artesanato, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

BIGCOMMERC-FRAUDERS!

1,0 há 7 meses

Desvantagens:

BIGCOMMERC-FRAUDERS! Return the money!!! Terrible. Nothing works! Impossible to change the topic...No feedback. Read reviews before contacting them. Not a single good review. These are scammers!

Krunal
Cyber Risk and Analysis, EUA
Serviços e tecnologia da informação, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Review of BigCommerce

5,0 há 6 meses

Vantagens:

BigCommerce extends a secure and reliable platform to create customizable apps without sacrificing a lot of time. This creates room for attraction for users.

Desvantagens:

BigCommerce may require more development for extensive projects. It is important to check project scope before considering BigCommerce no matter the business type of small business or enterprise.

Leanne
Business Manager, Austrália
Eletrônicos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

BigCommerce

4,0 há 2 anos

Comentários: I am very impressed with BC and feel it would be a good fit for people with little ecommerce experience.

Vantagens:

Provides simply set up and easy to load products.

Desvantagens:

no access to database - even read only. If we had access to database, we could create a number of reports we currently dont have access to.

Avaliador Verificado
Usuário do LinkedIn Verificado
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Good Platform but has some fatal flaws

3,0 há 2 anos

Comentários: Not bad for simple stores. Support is responsive, but isn't very helpful. It's strange how many times I've contact developer support and said oops, looks like we don't have documentation for that. They roll out upgrades to their backend that are still very buggy.

Vantagens:

Easy product management, plenty of payment gateways available, decent theme store. Handles product options / variants better than Shopify. Has some good B2B / wholesale features out of the box.

Desvantagens:

Themes are over bloated with way too many files. You can't edit the CSS and JS files online. Makes relatively easy changes (on other platforms) too time consuming. Often suffers from indexing delays and/ or caching issues so that your changes or new products you add take 30+ minutes to show up on the site. Main navigation menu is automated. You have to either hard code a menu or use an app if you want customizations to your menu. Stencil CLI can either work smoothly for editing themes or you'll spend hours chasing down compatibility issues. No way in store to easily find orphan pages.

Vipul
financial analyst, EUA
Roupa e moda, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

best way to manage eCommerce business

5,0 ano passado

Comentários: Great experience. Worth spending bucks on software as got high return and peace of mind.

Vantagens:

Everything is so easy to work with and helps us a lot to focus on eCommerce business.

Desvantagens:

So far nothing has bothered us in a wrong way

Jaye
owner, EUA
Roupa e moda, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great ecomm site for your business

5,0 ano passado

Comentários: I like the metrics & the options available

Vantagens:

Customer support is great, they get you fixed up really quick

Desvantagens:

nothing really. Maybe could include a few more features for the base pricing. other than that, it's great

Avaliador Verificado
Usuário do LinkedIn Verificado
Publicidade e marketing, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great solution for ecommerce

4,0 há 2 anos

Comentários: It's a great tool to create a ecommerce store from scratch

Vantagens:

Easy to create and manage an online store. It's quite smooth to use and straightforward.

Desvantagens:

User interface could be improved and more efficient.

Jesus
CEO, EUA
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great platform if you have the right people managing it

4,0 há 2 anos

Comentários: It is a great platform for those who are looking to build out something big if you're a starter I recommend working with experts.

Vantagens:

It is a great platform that you can build out into an e-commerce machine.

Desvantagens:

There are some quirks with it that, if you are not aware of, you will get lost or need to hire experts.

Clint
President, EUA
Varejistas, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

BigCommerce is great for your online business.

5,0 há 2 anos

Vantagens:

Big Commerce is very easy to use and integrates with many other small business software providers. My website looks great!

Desvantagens:

I have had no issues with Big Commerce other than my payment provider (Square) losing sync with the website every 30 days. This issue has been corrected though.

Margaret
Margaret
UX Analyst, EUA
Design, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great e-commmerce platform if you can't afford custom designs but have a large inventory of products

5,0 há 5 anos

Comentários: The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Vantagens:

I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Desvantagens:

Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

Garrett
CEO, EUA
Bens de consumo, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great for rapid growth

5,0 há 2 anos

Comentários: Postive. I have been using it for 6+ years already and do not see any reason to leave. it has grown with me over the years.

Vantagens:

Bigcommerce is easy to implement and one of the most versatile ecommerce/inventory/web store/website builder/order management platforms on the market. They are built for you to grow and will work for a startup or for a enterprise.

Desvantagens:

I dont like the way they announce new features. Sometimes the degrade a feature but the only way to find out is to attend a "town hall" instead they should just email all users a list of features that are being updated or degraded.

Asher
Financial Director, Jamaica
Bens de consumo, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

BigCommerce is a great online store solution.

5,0 há 4 anos

Comentários: We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration.

Vantagens:

Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product.

Desvantagens:

I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying !

Jason
Owner, EUA
Impressão, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy to use but they didn't have my back

4,0 há 3 anos

Comentários: At first it was great, but as they got bigger they didn't seem to value my business the same way and forced me to pay almost 3 times what I had agreed to. I was happy to switch to a competitor when I did.

Vantagens:

I liked that it was very easy to figure out. It was updated regularly and laid out nicely. I built my first e-commerce store on my own using this software.

Desvantagens:

I kept hitting walls with what I wanted to do. Some of the features were limiting like "Options" and I kept hoping they would improved them. They also made a change to their pricing structure and took away Customer Groups on the plan I was on. It was $29/mo and then all of a sudden it was $79/mo. I wish they grandfathered me in. When I called to complain or work something out, they had a take it or leave it attitude... so I left it.

Adnan
Manager, Reino Unido
Varejistas, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Reviews Of Big commerce

4,0 há 2 anos

Comentários: The over all experience all feature set on entry-level Big commerce plan is very comprehensive .it makes selling multiple currencies very straightforward,there are no transaction fees applied by Big commerce,even if you use third party payments providers.it is really easy to create custom fields.

Vantagens:

most like, bulk discounts, cart level discount,and good things is no product limits, and coupon codes are all very supported,

Desvantagens:

Free themes are very limited,the page builder widgets do not support custom typeface ,there is no shipping discount available on any plan,Big Commerce does not let you set smart product rules that automatically categorize your inventory,The built in blog does not facilitate RSS feeds,

Nickolas
Nickolas
Publisher and Retreat Leader, EUA
Usuário do LinkedIn Verificado
Editoras, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The Perfect Solution For My Needs

5,0 há 2 anos

Comentários: I have been using BigCommerce for the past year to run my online store, and I am extremely satisfied with its performance. One of the standout features of this software is its robust and user-friendly e-commerce platform. It's easy to set up and manage products, process orders, and handle shipping and tax calculations.Another feature that I really appreciate is the integration with various payment gateways, such as PayPal and Stripe. This has made it easy for me to accept payments from my customers and has streamlined my checkout process.Overall, I highly recommend BigCommerce to any business owner looking for a reliable and feature-rich e-commerce platform. Its many features and intuitive design make it a valuable asset for any online store.

Vantagens:

One of the biggest benefits of BigCommerce is its comprehensive marketing and SEO tools. These tools have helped me to effectively promote my products and drive traffic to my store. For example, I have used the built-in email marketing tool to send targeted campaigns to my customers, and I have used the SEO tools to optimize my product pages for search engines.

Desvantagens:

BigCommerce provides a wide range of features and functionality, but some users may find that they are limited in their ability to customize certain aspects of their store. For example, users may not be able to fully customize the design or layout of their store, or they may be limited in their ability to add custom functionality or integrations.

Jose
Technical Support Specialist, Honduras
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Customisable eCommerce platform

4,0 há 2 anos

Comentários: Highly satisfied with the results after proper customisation

Vantagens:

It is a powerful website build platform and the e-commerce features are top notch

Desvantagens:

While it is highly customisable , you'd need a previous knowledge on IT in order to take advantage of all the features

Chad
Chad
Front-End Developer, EUA
Usuário do LinkedIn Verificado
Internet, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Easy to make basic sites, difficult to do more

3,0 há 6 anos

Comentários: It does the basics well, but there are plenty of e-commerce platforms out there that outperform BigCommerce. In my experience Shopify is better than BigCommerce is every way. I even prefer WordPress with WooCommerce to this.

Vantagens:

BigCommerce does make it easy to list and sell products online. The product manager is pretty comprehensive, and most of the pages are made for you - including the home page. It includes several SEO features out of the box, which encourages users to make higher quality listings that will sell easier. There are many custom themes for Bigcommerce, and most of them look great. The interface has gotten a much needed facelift in the past few years.

Desvantagens:

If you're trying to do more than the basics, Bigcommerce (BC) is difficult to work with. App extensions are present, but nowhere close to the breadth and depth of functionality available to WordPress. They do have a theme editor, but it requires tricky setup and command-line actions to update. Compared to Shopify's theme editor which is all in-browser, the BC theme editor is lacking. Documentation is available, but I found myself scrounging around on forums for many basic features not listed in the docs. The in-browser theme editor is buggy and unreliable. For editing static pages, BC's WYSIWYG editor is meager and unnecessarily strict. The linter strips out perfectly valid code (like blank divs), and there's no way to include CSS on a page – meaning that any @media queries or breakpoints have to clutter up the main CSS file. There are very limited options editing your home page, and almost no options to edit your shop pages. And maybe it's just the theme we started using, but the pages load VERY slowly. It takes several seconds to asynchronously load the page content, so javascript running on a product page may not run for 3-4 seconds after the user lands! Not ideal The email editor is painful. We found ourselves designing in mailchimp and copy/pasting into BC when done. There's no way to send a test email either, do you have to complete an order each time you want to see that updated order email. I mentioned the interface is better, but it's still quite buggy.

PierreAntoine
Ecommerce Manager, Canadá
Varejistas, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A great platform to start a multi channels e-commerce business

5,0 há 3 anos

Comentários: BigCommerce was our first e-commerce platform, it allowed us to easily sell on Amazon & eBay through their partner Codisto. It's a great start for any small business that is looking for an affordable multi channel solution

Vantagens:

The price is really attractive and the fact that you'll receive a version of Codisto (multichannel integration tool) for free is quite pleasant when you are starting a new venture. I would advise anyone to give them a chance

Desvantagens:

Monthly fee on paid theme, you can always purchase a theme outside of their store but you won't get support on that. Maybe a one time payment is better for the customer in the long run

Rick
CEO, EUA
Usuário do LinkedIn Verificado
Hardware, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

If you are serious about growing your business, there is no other platform to consider.

5,0 há 6 anos

Comentários: For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language.

Vantagens:

BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes.

Desvantagens:

Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average.

Mohammad
Demand Generation Lead, Reino Unido
Software, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

BigCommerce is the best e-commerce platform that ever existed

5,0 há 2 anos

Comentários: The product is recommended for both B2C and B2B offers very user-friendly interface and outstanding customer services. We have managed our online store with BigCommerce and the company made us convert more than any other previous platforms.

Vantagens:

The platform is simply extraordinary, very easy to use. -Great for web design and managing content within the website/online store -You can easily offer vouchers and discounts with add ons to prospects -Managing orders and processing orders is very simple and straightforward -Processing payments is great -Great for reviewing all the products and helps prospects decide what to buy

Desvantagens:

-I would only point out as the pricing of the platform is the strength of the product as it is not expensive, but every add on comes with additional price which adds up for us. -Time to time updating themes have been problematic

Matt
Director of eCommerce, EUA
Roupa e moda, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Would switch if I could find something better

3,0 há 7 anos

Vantagens:

Easy to get up and running. Features are some of the best offered in this class. Pricing doesn't take a cut off of sales.

Desvantagens:

Many advanced features lacking or cost extra, like filtered search and navigation. Bugs are fixed and new features are added based on number of requests as opposed to the severity or need of the fix or feature. As a result, some bugs can persist for years if only a few people have reported them. No release notes or detailed info on updates. Overall it seems the company is still run more like a startup as instead of an established company that's accountable to their customers. Seems they focus more on doing things that get them headlines, marketing material, and talking points instead of what most meets their customer's needs. They can be quite tonedeaf when it comes to understanding the way retail works and what the needs of small businesses really are. It's quite a shame as there is a lot of potential. The only reason I stay is because either the better platforms are unaffordable (Magento, Demandware, Netsuite, Miva, etc) or the ones comparable in price lack essential features or have their own problems that I can't workaround (Shopify, Volusion, etc.) So I'm stuck until we grow more. Don't get me wrong, they have improved greatly in the 6 years I've been with them, but they have a long way to go.