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Sobre New Relic

A análise de software do New Relic fornece visibilidade e insights sobre o desempenho do aplicativo, a experiência do cliente e o sucesso comercial.

Saiba mais sobre o New Relic

Vantagens:

It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community.

Desvantagens:

The designers and developers are clearly bad or mediocre.

Notas do New Relic

Pontuação média

Praticidade
4,2
Atendimento ao cliente
4,2
Recursos
4,5
Relação qualidade/preço
4,0

Probabilidade de recomendação

8,2/ 10

O New Relic tem uma classificação geral de <span class="">4,5</span> em 5 estrelas com base em <span class="">181</span> avaliações de usuários no Capterra.

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Filtrar avaliações (181)

Arjun
Arjun
Founder, EUA
Usuário do LinkedIn Verificado
Software, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Seamless APM Setup and Heroku Integration

5,0 há 2 anos

Comentários: I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency.

Vantagens:

Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache.

Desvantagens:

let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive.

Daniel
Daniel
Technical Lead, Reino Unido
Usuário do LinkedIn Verificado
Seguros, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

A Great Observability platform

4,0 há 2 anos

Vantagens:

We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices.

Desvantagens:

Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself.

Avaliador Verificado
Usuário do LinkedIn Verificado
Hotelaria, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Alternativas consideradas anteriormente:

UI/UX and Pricing models have improved but deployment is a nightmare

3,0 há 2 anos

Comentários: We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay. We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though). However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL + Node), it became a nightmare. The agent installation was buggy, multiple services were not discovered properly. We had to install the MySQL agent manually, and the step-by-step guide was outdated. After a successful installation, we still did not receive any MySQL-related data. After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online. Instead, you have to go through a knowledge-base, and kindly ask assistance from a moderator (e.g. you don't even have access to a Support ticket system). Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it.

Vantagens:

- Clearer and unified pricing, easier to understand than other platforms - "Clean" UI if you use their new design

Desvantagens:

- Deployment was a total nightmare - Documentation is not up-to-date - Can't close your Account nor reach out to Support to do so - Uninstall guide is incomplete and actually messed up with our systems

Leon
Managing Director, Países Baixos
Software, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great tool for tracking the performance and health of our platform

5,0 há 4 anos

Comentários: I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Vantagens:

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Desvantagens:

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Jonathan
Jonathan
Designer, EUA
Usuário do LinkedIn Verificado
Design, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

New Relic Offers Simple-to-Set-Up Server Monitoring

5,0 há 5 anos

Comentários: New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Vantagens:

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Desvantagens:

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Ryan
Developer, Indonésia
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Stack Monitoring Made Easy

5,0 há 9 meses

Vantagens:

New Relic provides me an easy way to monitor my entire stack from the backend to the frontend websites. This way, I can know if there are any bugs or services which can be optimized.

Desvantagens:

The setup deployment was quite confusing at start, since I have to use a lot of custom configurations and try around a bit.

Michael
Michael
Full Stack Developer, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

One Stop Server/App/Website/etc Monitoring

5,0 há 3 anos

Vantagens:

I love this product! I have always had the free tier and it has so much many features. I don't know how they do so much for the free tier. I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow. The second most used tool is to monitor my actual server (Host). Then of course I can't forget the essential and anxiety removing notification system that will tell me as soon as whatever I don't want to happen and set up an alert for, happens. This has saved me and my customers a few times already. Thank you for a great product! :)

Desvantagens:

I would love to upgrade to the paid version, but, so far, it is too expensive. I wish there were a starter tier, or even a supporter/love your product tier.

Gagan
Gagan
Full Stack Developer, Índia
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good tool to monitor your application and it's performance

4,0 há 6 anos

Comentários: We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Vantagens:

The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc. Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone. Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it. It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Desvantagens:

Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Daniel Mario
Daniel Mario
CTO, EUA
Usuário do LinkedIn Verificado
Software, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good enough monitoring

4,0 há 6 anos

Comentários: Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.

Vantagens:

I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

Desvantagens:

The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

Dilraj
Dilraj
Sr. Software Developer, Índia
Usuário do LinkedIn Verificado
Software, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

System analytics made easy!

4,0 há 5 anos

Comentários: Overall experience was really good with us identifying the system bottlenecks using New Relic and then optimizing those and checking their improved performance in New Relic again.

Vantagens:

New Relic can be used to monitor system performance by integrating it with your system, written in any programming language, so that New Relic can gather variety of system metrics available. The APIs being used in the system can be profiled using New Relic or be it the queries happening on the system database. This analysis can later help in optimising the system performance by making sure all these slow api hits or db queries are working efficiently.

Desvantagens:

User interface of New Relic can be enhanced and made more user friendly for new users so that they can start their system analysis straightaway without having to get familiar with the UI first.

Yeamin
Senior DevOps Engineer, Austrália
Serviços financeiros, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good Observability Tool

4,0 ano passado

Comentários: NewRelic is a market leader in providing Alerting and monitoring of business critical servers in the Cloud.

Vantagens:

- Clearly understandable alerting and metrics rules - Alerts can be set using specific query language called NRQL - Easy integration with messaging tools like Splunk and paging tools like OpsGenie.

Desvantagens:

- Log aggregation capabilities were not very enhanced.

Tarang
DevOps Engineer, Índia
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Pros & Cons of New Relic

5,0 há 2 anos

Vantagens:

1. It has a great interface to debug server-side performance issues.2. Since it runs on your server you get accurate real-user page load times.3. It provides the ability to write custom queries also.4. It also provides the ability to customize monitoring parameters.5. It has a fine stacktrace which highlights the faulty code line by line.

Desvantagens:

New Relic has some shortfalls:1. Its Python agent has many memory leaks which lead to resource hogging.2. It has very limited support for the Tornado web framework.3. New Relic works best if your app has some kind of web API, otherwise, it's not much of a use.4. Its interface is a bit tricky, so goodbye ease of use.5. It can be sometimes difficult to get your threshold limits correctly.

Gaspar
Infrastructure Engineer, Argentina
Produção audivisual, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Great server and application monitoring tool

5,0 há 2 anos

Comentários: We use NewRelic (integrated through Heroku) to monitor our site

Vantagens:

The comprehensive set of unique features it has

Desvantagens:

The price, I think is kind of overkill, mostly given that there's a lot of competion out there.

Stanislav
Developer, Ucrânia
Hotelaria, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

The right APM tool that can save your day

4,0 há 3 anos

Vantagens:

- easy to install and use; - great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces; - nicely done alerts system; - ability to create your own dashboards; - team is improving UX on a regular basis; - community support;

Desvantagens:

- expensive; - has some minor bugs on the UI, sometimes pages seem to be unresponsive; - learning curve could be high for not experienced developers;

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Awesome, well rounded real-time monitoring suite

5,0 há 6 anos

Vantagens:

This software package does it all! I'm mostly using APM, insights and infrastructure functionality. APM is standard APM, works great. Insights are really interesting - you can figure out some weird issues much easier when you have access to a lot of data - and easy way to process/query it. Infrastructure functionality is great for keeping track of all of your servers.

Desvantagens:

Not much. There are two views for errors in APM (old and new one). Sometimes it's a pain to switch between those - hopefully they will get merged soon.

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great software monitoring

5,0 há 5 anos

Comentários: Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well.

Vantagens:

Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health.

Desvantagens:

The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction.

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great tool - big learning curve

5,0 há 6 anos

Vantagens:

New Relic has given our company great insight into the health of our services. We have been able to be more proactive in finding issues and resolving them before our client's notice

Desvantagens:

As a user, it is a bit tough to learn and understand. Extensive complex features make it really tough to learn and understand everything. I pretty much only have an understanding of the graphs i need to know

Srikanth
Technical Lead, EUA
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

A promising product being hampered by frequent bugs and issues

3,0 há 4 anos

Comentários: Its a very promising product, but the recent issues and the frequency of those issues have ruined the overall experience. There are more false alerts than the actual alerts and the team is looking for alternate options now.

Vantagens:

We can have a centralized monitoring of all the apps and hosts. Ability to develop custom alerts using NRQL. Helps to identify potential bottlenecks and peaks in the performance.

Desvantagens:

Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring. Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts.

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Profile your app in production

5,0 há 6 anos

Vantagens:

NewRelic makes it very easy to profile your app in production without affecting the app performance. Sometimes, some performance related issues only occur in a specific environment and it is hard to find them in development environment. With NewRelic it is not only possible to detect performance related issues but also pin point the exact location in your code that is responsible for that issue. Their other popular service is NewRelic Servers which make it easy to monitor overall server performance.

Desvantagens:

Too pricey for small teams and startups.

Luis Felipe
Luis Felipe
Programmer, Brasil
Usuário do LinkedIn Verificado
Internet, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Must have to any dev team

5,0 há 6 anos

Comentários: I love it! Really useful and a must have to any team

Vantagens:

Know what's happening on your servers, database use and external services Multiple options to reach every need you have

Desvantagens:

Can be a little hard to configure Not so simple UX

Pieter-Jan
Software Architect, Bélgica
Hospitais e Saúde, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Peace of mind for your production environment.

5,0 há 8 anos

Comentários: New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors. As a bonus for paid accounts, you also get the ability to trace down into the code to see if there is a specific bottleneck in your application. It even has the ability to trace the queries to databases or external services.
It's alerting system can be integrated in a variety of other tools like Slack, pagerduty, Geckoboard, ...
By using New Relic, we have regained peace of mind because we know New Relic will alert us before things start to go wrong.
If you are looking for a monitoring / alerting solution, it's definitely worth checking out!

Vantagens:

Application traces. Transaction level monitoring and alerting. Availability monitoring. Integration in other tools (Geckoboard).

Desvantagens:

None so far.

Ben
CTO / Co-founder, EUA
Usou o software para: Mais de dois anos
Fonte da avaliação

Can't live without it

5,0 há 8 anos

Comentários: New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems. Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Vantagens:

New Relic is a critical part of our infrastructure and has saved our hide on several occasions. Very flexible Easy to get started and use Basic server monitoring is included with application monitoring - really nice Tons of integrations If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Desvantagens:

We've had a ton of reps we've dealt with - very little continuity Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Watch your apps performance in realtime

5,0 há 7 anos

Vantagens:

Seamless integration with apps made in different technologies. The graphs show you whats going on with your app and server. You can profile your apps and see what part of code is taking most of the resource and fix it.

Desvantagens:

Ability to report custom variables. There is a lot more happening on infrastructure than new relic reports. If they provide a way to report those variables as well, it would be a perfect infrastructure monitoring app.

Jose F.
Jose F.
Director of Operations, Colômbia
Usuário do LinkedIn Verificado
Internet, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

The essential diagnostics tool for your software

5,0 há 5 anos

Comentários: We use this by default on almost every new web app we deploy and switch to the pro version once we're ready to optimize the performance of the app.

Vantagens:

I love that it helps us debug ruby on rails software down to memory and cpu usage of specific lines of code. It helps identify bottlenecks and memory overflowing code.

Desvantagens:

The only drawback to this, is that it requires a very experienced team of developers to properly diagnose and understand what's going wrong with a piece of software.

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great APM software

5,0 há 6 anos

Comentários: Got a lot of information from the service, helped the development team to optimize process based on real information obtained in real time directly from the production servers

Vantagens:

Easy integration with servers, accurate data shown on dashboards. Nice interface very intuitive Tools options to narrow data and get real solutions

Desvantagens:

Cost per server, when using a redundant configuration over several providers, the amount can go very high